This module teaches you about the psychology of conflict management. What is happening inside us when we are experiencing conflict and therefore how best to mitigate the conflict to arrive at mutual agreement. Drawing on techniques from neuro linguistic programming (NLP) you will be able to see another persons map of the world and together navigate towards a mutual place of agreement.

Module 1 The art of conflict management (4hours)

The art of conflict management (what and why)

How is it showing up in your context?

What does success look like for you?

The art of conflict management (the how)

Role modelling success

A chance to have a go

Your commitments

Holding each-other accountable

Where to now?

Module 2 Check in (2 hours)

What’s been working well and not so well

Digging into the detail

Your commitments refined

Holding each-other accountable

Where to now?

Module 3 Digging deeper

Given the emotion involved in unhealthy conflict this module should be designed based on the specific context for your organisation. Please contact Samantha for more information on what has been done here before.